| Issue ID | 1549460 |
| Internal NHTSA # | 11191134 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | SONATA |
| Model Year | 2017 |
| File date | 19/03/19 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | Campaign 953 i received a recall notice by mail for the knock sensor detection system software update and it was completed on 03/19/2019. The vehicle doesn't accelerate past 20 mph, jerks and hesitate. I contact the hyundai dealer service department and told them about the problem and gave me an appointment for the next day. The vehicle was inspected and i was advised that the vehicle is not safe to drive, will not provide me a loaned vehicle and will not cover a rental. My wife just gave birth to our son on 03/21/2019 and we were depending on this vehicle to transport the baby from the hospital to our home. I was basically forced to purchase another vehicle with another company, because the hyundai representative could not give me a date or an approximation of when the vehicle will be fixed. I still owed $3500 and still paying insurance for it. I need help. |
| Vehicle Mileage at Failure | 0 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | YONKERS, NY |
| VIN pattern | 5NPE24AF4HHXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 20 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |