| Issue ID | 1249685 |
| Internal NHTSA # | 10817073 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | SONATA |
| Model Year | 2015 |
| File date | 01/12/15 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | The steering wheel on this car will lock or get stuck as i am operating the vehicle. It has happened at slow speeds as well as highway speeds and even happened in reverse once. It is intermittent and random but the frequency is increasing. On my first dealer visit 12/10/15 there was a code for the electronic steering which the dealer cleared and returned the car to me without making any repairs. The problem continued so the car was taken to a 2nd dealer who found a code pertaining to ecm overheating. Hyundai advised the dealer to clear the code and return the car to me. I filed a complaint with hyundai customer care on 12/16/15 and received an acknowledgment email that a representative would contact me in 3-5 days. On 12/21 i contacted hyundai customer care, explained the car wasnt safe to drive so what should i do. I was told hyundai would not offer a loaner car but i could ask my dealer if they would provide one at their cost. I asked about a representative contacting me and i was told it hasnt been 5 days yet so i needed to be patient. As of 12/30/15 i still have not received a response from hyundai customer care. *js |
| Vehicle Mileage at Failure | 1500 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | LEBANON, OH |
| VIN pattern | 5NPE34AF4FHXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |