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2015 Hyundai SONATA Seats Problems, Complaints and Defects

Issue ID	1146132
Internal NHTSA #	10670560
Manufacurer	Hyundai Motor America
Brand	HYUNDAI
Model	SONATA
Model Year	2015
File date	29/12/14
Component	SEATS
Product type code	VEHICLE
Description of the problem	We purchased a 2015 hyundai sonata sport/l1 on 26 dec 2014. My wife requires an extra cushion to sit on due lower back problems. Our previous car (2007 chevrolet impala) has sensors under the passenger seat that control the passenger air bag deployment. With my wife sitting on the extra cushion, the sensors correctly determined she was sitting in the passenger seat and set the airbag to operate if we were to be involved in an accident. Not realizing we were going to have a problem with the new hyundai sonata airbag sensors, we did not take the extra cushion along with us on the test drive. Three days later we discovered that the passenger airbag sensor did not recognize my wife sitting in the passenger seat while using her extra cushion for support. I brought this to the attention of the hyundai service department where i purchased the car. Several attempts to correct the problem were unsuccessful, and i finally convinced the general manager to have the ocs system connected to the diagnostic computer and check the operating specifications. The general manager and the service manager informed me that the sensors were working properly, but they stated that hyundai is now using a "gel pack" in the seat to sense if someone is sitting there. In the owners manual there is a note saying that a thick coat or extra cushion will not allow the sensors to operate properly. This seems to be a safety problem since anyone wearing a thick coat and sitting in the front passenger seat of the 2015 sonata would not be protected by the airbag. Also, my wife is not the only person using an extra cushion for support while riding in the front passenger seat of a vehicle. We are now stuck with a new car that is unsafe for my wife to ride in "comfortably". We have experimented with "other" vehicles, and the extra cushion does not effect the sensors in them.
Vehicle Mileage at Failure	125
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	GOLDSBORO, NC
VIN pattern	5NPE34AF6FHXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

KNAPN813BHK172824 WDC2539052F292674 5N1AR18B88C654949 3CZRU5H37KG710013 93CXM19266C140256 KMHS381BBKU133937 1GCHTCFE1C8113878 KMHS381CDKU024736 3K31AKCB3J1021991 WDC0J4KB4HF264229 LB3F31035RG050193 1C6SRFJT4TN408879

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2015 Hyundai SONATA Seats Problems, Complaints and Defects, Recalls and Failures

2015 Hyundai SONATA Seats Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?