| Issue ID | 1717576 |
| Internal NHTSA # | 11388171 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | SONATA |
| Model Year | 2014 |
| File date | 08/01/21 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | "check charging system" warning message came on while driving on the highway at night 01/08/2021. Suddenly no power to the engine. The gas pedal wasn't working. Quickly i pull into the hard shoulder. The car failed to start the engine with the same error message. The car lost power shortly after. (the hazard light wasn't working. I contacted 911 for emergency assistance. Penndot truck shows up after an hour to cover the road. ( to prevent collisions.) i towed the car to a nearby dealer. Contacted by the dealer 3 days later. They said it was12v a battery issue and it's fixed. I went back to the dealer the next day to pick up the car. I paid $388 for replacing the battery. The car won't start with the same error message. I ran into the dealer asked for an explanation. The worse thing is the dealer never ran the diagnostic test for code or anything and assumed it's fixed. I demanded a refund. I made a few calls to check the status of service since then. No one has returned my call yet. |
| Vehicle Mileage at Failure | 80000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | EAST NORRITON, PA |
| VIN pattern | KMHEC4A46EAXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 60 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |