| Issue ID | 1662752 |
| Internal NHTSA # | 11325728 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | SONATA |
| Model Year | 2013 |
| File date | 21/05/20 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Late april noticed gas odor coming from car after turning it off. Hyundai website indicated recall for this issue - campaign 189. Contacted hyundai to find out how to get fixed. This in part their response: our records indicate that your vehicle is not affected by campaign 189. Made appointment with regular ase-certified master technician. He identified the fuel leak and noted on invoice: active fuel leak present, above fuel tank, probable cracked fuel pump module. If so pump replacement estimate is $750 (hyundai pump/seal, labor, tax). Fuel leak is a major safety issue, fire hazard, raw fuel just looking for an ignition source. I notified hyundai of confirmed defect. This is in part their response: we are sorry to hear that you still have concerns regarding your 2013 hyundai sonata and that from the information you received from an independent repair facility. However, based upon the information you provided, we recommend you schedule an appointment with the service department of your local hyundai dealership to have your 2013 sonata inspected and diagnosed. As the attached repair order you sent in does not show that the diagnostics where from a hyundai dealership. We apologize for the inconvenience, however, hyundai customer care center is unable to diagnose over the phone or through email. Our dealerships are also the best-trained and most-qualified to service and maintain your hyundai vehicle. Only authorized hyundai dealerships can determine whether the repair in question would be covered by both warranty and/or campaigns offered by hyundai that are vin specific. Please note that effective immediately, hyundai motor america will no longer consider any goodwill for any independent repair facility repairs regardless of the situation. This was put into effect as of 4/1/2020. Tremendous safety issue requiring hyundai attention. |
| Vehicle Mileage at Failure | 59500 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | PHOENIX, AZ |
| VIN pattern | 5NPEB4AC7DHXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |