| Issue ID | 1383833 |
| Internal NHTSA # | 10994270 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | SONATA |
| Model Year | 2013 |
| File date | 10/06/17 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | I heard a very loud noise from my sonata (sounded like an engine about a week and a half ago. The car was taken to my firestone service center to have it checked out. They could not find the engine noise when inspected but pointed out that this engine was under a recall by hyundai. I then experienced the noise again after the firestone visit and the car was taken into dcn hyundai in south brunswick, nj. They were able to bill me nearly $300 for brake service, but said they heard no engine noise... And denied that the car was under a recall. Lo and behold, i found in my mailbox on friday 6/9 an (interim) recall notice. In reading the recall notice received in the mail (and subsequent reports i then found on the internet), the way i described the problem to the service department at dcn matches very, very closely to the problem described in the notices received and found on line. After calling the hyundai dealer to ask them what to do with the car, i was dismissed with a statement that "everybody gets that notice". I spoke with someone named "harvey" who was identified as the service manager. In a second, somewhat contentious call my husband made to "harvey", he was again told that this is an interim notice and there was nothing dcn would or could do to help. This is despite the fact that i had brought the car in for service already reporting the issue almost exactly as described in the notice and on line. "harvey" declined to give his last name which was requested for proper documentation purposes. He did say that he was an assistant service manager. He would not supply the name of his manager or any other dealer management which, again, was requested so that this experience could be properly documented. Follow up call made to hyundai corporate was answered with a request to bring the car to another hyundai dealership, other than dcn, for inspection. |
| Vehicle Mileage at Failure | 46000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SPOTSWOOD, NJ |
| VIN pattern | 5NPEB4AC8DHXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 25 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |