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2012 Hyundai SONATA Visibility Problems, Complaints and Defects

Issue ID	938282
Internal NHTSA #	10473521
Manufacurer	HYUNDAI MOTOR COMPANY
Brand	HYUNDAI
Model	SONATA
Model Year	2012
File date	10/04/12
Component	VISIBILITY
Product type code	VEHICLE
Description of the problem	Driving on hwy i-385 - looking out the right side of the front windshield i thought i saw a dog run into the path of my car. It was not a dog. It was a distortion in my windshield that created wavy lines of the guardrails that i was driving by. I took my car to greer hyundai, sc, to see what could be done with the windshield. The service manager saw the distortion in my windshield and then went to check some other 2012 sonata's. He said that the same distortion was in those also and that no one else had complained. He said that he could order a windshield replacement but that it would undoubtly be the same as what i already had. He gave me the hyundai customer service phone number. I called them and was assigned the case #4861688. And was told to take the car to another car dealer to see what they had to say. I took the care to greenville hyundai, sd, and that sales manager also saw the distortion but said that it was in all the 2011 and 2012 sonata's. I was told to call customer service. Just for good measure i then took the car to capitol hyundai in columbia, sc. That service manager also saw the distortion but gave me the same advice - to call customer service. So i called customer service 800-633-5151. That person told me that the case had been closed when i was told to take the car to another hyundai dealer and see what they said. She then gave me the email address to make this complaint. She said that if enough people complained then you would issue a recall to replace the windshield. The distortion through the windshield is only seen from the drivers seat - so only at an angle. It's a safety hazard. Please help me solve this problem.
Vehicle Mileage at Failure	10
Number of Occurences
Source of the issue	PORTABLE SAFETY COMPLAINT FORM (PDF)
City and State	TAYLORS, SC
VIN pattern	5NPEB4AC1CHXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	55
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WDC2923562A140466 SALZJ2FX4LH082446 KM8J33A21JU743981 JE4LD2132JZ019822 1FAFP40624F141341 JM3KFBDM6L0738266 JMFSJCT9A7U000457 5Y4AH10W2KA520180 SALE2FEU8T2499355 RL05DFBAMJLR66039 WP1ZZZ9PZ4LA83018 LRW3E7ET5TC945200

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2012 Hyundai SONATA Visibility Problems, Complaints and Defects, Recalls and Failures

2012 Hyundai SONATA Visibility Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?