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2012 Hyundai SONATA Structure Body Problems, Complaints and Defects

Issue ID	1022358
Internal NHTSA #	10551857
Manufacurer	Hyundai Motor Company
Brand	HYUNDAI
Model	SONATA
Model Year	2012
File date	06/11/13
Component	STRUCTURE:BODY
Product type code	VEHICLE
Description of the problem	While backing up out of my driveway, i heard a crash and realized the right side of my rear bumper cover fell off. This was completely random, as i have never been hit from behind and there were no dents, scratches, cracks or other visible damage to the bumper cover when it fell off. The bumper and bumper cover seemed to be in good condition, but the plastic clips holding the bumper cover to my bumper appeared severely degraded and damaged. With very little effort, the man who towed my truck broke off the remaining clips that were attached to the left side of my bumper. The next day, i arrived at the dealership where i was told that i was responsible for the damage, and my bumper and bumper cover needed replacement. I was shocked, considering the bumper fell off, and believe there is no reason why i should spend money on a completely new bumper and bumper cover if just the clips were broken. The service manager simply told me the clips were damaged and that was not under warranty. He did not have an answer for when i asked how the clips could possibly become damaged to the point of breaking, when there was no indication of damage to the bumper cover. He brought up the possibility that i had been hit in a parking lot and didn't know about it. In a worst case scenario, if this was the case, i would like an explanation as to why that would lead to an entire bumper falling off a vehicle. Little fender benders and parking lot accidents are common, bumpers falling off a car are not. Having a background in polymer science, i do not believe the grade of plastic used to manufacture the clips is an appropriate choice. I believe this to be an important safety issue, as i am sure my vehicle is not the only one. I was lucky to have been just in the driveway, but if this were to happen on the highway, it could have easily flown into a driver's windshield causing a fatality.
Vehicle Mileage at Failure	35000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	STRONGSVILLE, OH
VIN pattern	5NPEB4AC8CHXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	4
Drive train type
Transmission type
Vehicle speed	5
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

JMYJNP15VEA000340 MHFDX8FS1T0156707 WUAPWAF59JA904305 WBA11HC03SFV22680 WF0EXXGBBEAB64551 4T1DAACK1SU547481 WMWRC31066TH88210 JTM5CAAV20D006467 TMCJ33A36JJ405048 JTPACABA00R011375 1G1YY22G5Y5100197 1F6MF53S540A11966

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2012 Hyundai SONATA Structure Body Problems, Complaints and Defects, Recalls and Failures

2012 Hyundai SONATA Structure Body Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?