| Issue ID | 1235673 |
| Internal NHTSA # | 10788069 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | SONATA |
| Model Year | 2012 |
| File date | 03/11/15 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | I received a notice for safety recall for my car which i just bought 3 months ago from hyundai dealership in tampa. My car is making noise from the engine as i drive. I called today to the dealership and they stated that i would have to drop the car off. I said that's fine as long as i can get a loaner so i can drive to my work. The person (jeffery martinez) refused stating that they don't have a loaner car right now. I said you are giving me appointment for thursday and how can you tell me that the loaner is not available for thursday? He just kept refusing and so i asked to speak to a manager and he just tells me that the manager will call me and hangs up the phone. I called this morning and talked to a person name karen and she told me that loaner cars are only for people who pay for services and that i would have to speak to an advisor for it. That person never called me! I am not happy with the service that i received from this dealership. This is not my fault that the engine is making noise due to recall and if i have to get it fixed then i should be able to get a loaner complimentary until my car is fixed. |
| Vehicle Mileage at Failure | 45000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | TAMPA, FL |
| VIN pattern | 5NPEB4AC3CHXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |