| Issue ID | 933265 |
| Internal NHTSA # | 10468801 |
| Manufacurer | HYUNDAI MOTOR COMPANY |
| Brand | HYUNDAI |
| Model | SONATA |
| Model Year | 2011 |
| File date | 14/06/11 |
| Component | SUSPENSION |
| Product type code | VEHICLE |
| Description of the problem | From the initial test drive i noticed a pull in the steering. It was mentioned and i was told that it was a simple alignment issue. After purchased i asked about the steering. Unfortunately, (i was told) the dealership did not have the road force balance machine for them to properly test the alignment. I waited till november before this was available. The 2011 sonata wandered the road and pulled constantly to one side or the other (with no rhyme or reason). At one point it would pull so hard the vehicle would "v-line" off road once letting go of steering wheel. After several repair attempts (replaced struts, camber bolt kits, front tires and several alignments) the pull was still there. There was nothing more hyundai can do and i was told "that's just how the car is". I have gone through two arbitration hearings with the bbb and hyundai still continues to say "there's nothing more we can do, the car is performing as it is intended to". Negative hyundai!!! The car still pulls and wanders as it pleases and i have had sway bar links break during normal driving conditions. Hyundai is saying i have hit an "animal" and the impact has bent both of the sway bar links and broke one on the right front. All though there is no body damage from this animal and no scrapes on the undercarriage. I never hit anything in the car and feel this breakage is due to added pressure on suspension/steering parts from adjustment made by hyundai to "try" and get car to drive straight. My warranty has been denied and hyundai refuses to make the repairs. So don't let the 10 year/100,000 mile warranty let you make the decision when buying, when they can deny your warranty anytime they want with any made up excuse. I have been fighting for well over 8 months for a refund on this car and i'm still fighting!! |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | PORT REPUBLIC, VA |
| VIN pattern | 5NPEB4AC9BHXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
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| DoT tire identifier | |
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| Location of tire code | |
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| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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