| Issue ID | 833341 |
| Internal NHTSA # | 10371575 |
| Manufacurer | HYUNDAI MOTOR COMPANY |
| Brand | HYUNDAI |
| Model | SONATA |
| Model Year | 2011 |
| File date | 13/10/10 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | vehicle was brought into the auto dealer for oil change & check of steering recall on oct. 13,2010. On subsequent dates of oct. 19, nov. 4, and nov. 11,2010 i brought it back because the steering was pulling to the left. It would appear to be fixed on each of these dates, but the pulling would return. On dec. 6 i called the dealer & was informed that an engineer was on site and determined that the problem was self correcting & no further work would be done on my car. When i complained to service mgr., he was sympathetic and gave me tel. # hyundai customer affairs. I called and was given a cae #4208898. On dec. 8 i received a call from chet conner, who related to me that an engineer & d'arcy mtrs. Service mgr. Checked out my car on dec. 6 and determined that the" steering was performing as it should" ( on that date my car was with me-not at the dealer). When i informed him that the steering was still pulling to the left, he repeated the aforementioned statement and terminated the conversation. Never had a steering problem until they initially checked the car relative to steering recall |
| Vehicle Mileage at Failure | 7250 |
| Number of Occurences | |
| Source of the issue | PORTABLE SAFETY COMPLAINT FORM (PDF) |
| City and State | LOCKPORT, IL |
| VIN pattern | 5NPEB4AC5BHXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | |
| Anti-lock brakes | |
| Cruise control | |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |