| Issue ID | 1361881 |
| Internal NHTSA # | 10959650 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | SONATA |
| Model Year | 2011 |
| File date | 06/03/17 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | I felt a "looseness" on my steering column especially when hitting a bump. I put the car in for service with my personal mechanic. He pointed out to me that a plastic gear well in the inside of the steering column had worn down . Almost at same time i received a recall notice from hyundai entitled "collision risk electric power steering unit may loss" nhtsa code 16v190000. I called the service manager at carousel hyundai in west chester pa. Where i purchased the car. He told me that the worn plastic gear was not part of recall and it was a separate issue. Implying that i would have to pay for it . This is a safety issue and they will have steering column apart for recall ,why can't they replace plastic gear while steering column is broken down. It is hard to reach space. I am taking car to dealer for two recalls tomorrow at 8:00. I will let you know what happens |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | GARNET VALLEY, PA |
| VIN pattern | 5NPEB4AC5BHXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |