| Issue ID | 1257399 |
| Internal NHTSA # | 10822947 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | SONATA |
| Model Year | 2011 |
| File date | 28/01/16 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | My car was in the shop to resolve nhtsa campaign numbers 13v113000 and 15v568000 - hyundai campaign numbers 132 & 136. I was told that - unrelated to the recall issues - a $3. 00 bushing needed to be replaced in the steering column at a replacement cost of about $257. 00. I advised that neither i nor a very frequent passenger in my car had ever heard a clunking noise as described by the service advisor or had noticed any other problem with the steering regardless of speed and/or terrain. Thus, i refused to have the service performed. I then checked out the nhtsa. Gov site and found a huge number of complaints regarding this issue. I then called hyundai motors and advised that i was not experiencing a problem but clearly a problem was being anticipated. Hyundai motors said they would document my file but put me on hold several times. I am convinced hyundai motors communicated and conspired with the repair shop and that sabotage is involved because when i later returned to pick up my vehicle, the service advisor demonstrated a distinct sound upon turning the steering wheel - a sound not so subtle that both my frequent passenger and me would have missed it. I told the service advisor i had never heard that sound before but still felt compelled to pay for the repair. Nhtsa should make this an across the board recall and require hyundai to reimburse owners for the cost of repairs. After all, i was told by a hyundai service advisor that it is a safety concern. |
| Vehicle Mileage at Failure | 70500 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | COLUMBIANA, AL |
| VIN pattern | 5NPEC4AC9BHXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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