| Issue ID | 1146963 |
| Internal NHTSA # | 10671198 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | SONATA |
| Model Year | 2011 |
| File date | 30/12/14 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | I recently purchased a 2011 hyundai sonata gls on 12-26-14 with 97,300 miles. The car only came with one key so i decided to get another key from local hyundai dealership. While there i decided to check on any recalls the car may of had and not yet done. The service department pulled up 4 total recalls which hasn't been taken care of yet. I told them about a clunking feel in the steering wheel when i turned it to the left or right. They said it was the flexible coupling........ A round thick rubber part that looks like a gear. Rubber..... Really...... In the steering gear system?????? The technician said this part is a safety hazard and wears out on a regular basis to the point you could loose total control of steering. Come to find out that part was replaced around 26,000 miles. They said it wasn't a recall item and the replaced part was only warrantied 12 months/12,000 miles. They also informed me it was a safety issue and i should get it replaced asap! The total cost is $250.......$8 for part and the rest is labor. Not a big surprise....... Labor's always more expensive than the part! I didn't do a lot of research on the car before i bought it. Shame on me!!!! Within an hour on the internet i learned a great deal on the unbelievable number of people who are having this problem. I don't understand why hyundai hasn't recalled the flexible coupling? I'm going to dig a little deeper to see how many accidents/deaths are associated with this particular part. I'd love to know if there's a class action lawsuit against hyundai on this part? Hyundai you are putting a tremendous amount of peoples lives in risk of injury or death because you will not recall a part which is less than $10!!!!! Oh, how about redesigning the part which is rubber and making it out of something more durable!!!!! Selling this deathtrap asap and getting a honda or toyota!!!!!! Seriously!!!!!!!.... Updated 01/23/15 *bf updated 9/12/2017*cn |
| Vehicle Mileage at Failure | 26000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | JACKSONVILLE, AL |
| VIN pattern | 5NPEB4AC4BHXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | FWD |
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| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
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