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2011 Hyundai SONATA Service Brakes Problems, Complaints and Defects

Issue ID	1238336
Internal NHTSA #	10789977
Manufacurer	Hyundai Motor America
Brand	HYUNDAI
Model	SONATA
Model Year	2011
File date	17/09/15
Component	SERVICE BRAKES
Product type code	VEHICLE
Description of the problem	The front brakes on our hyundai sonata failed 9/17/15 forcing my daughter off the road using the emergency brake. This is a result of on-going brake problems dating back to when we purchased this certified pre-owned car 11/25/13. Hyundai refused to cover the repair, so we paid to have brake pads, rotors and calipers replaced. This is the 3rd set of brakes we've paid to replace in less than 12,000 miles. After numerous calls and correspondence with hyundai consumer affairs explaining this is a life threatening problem caused by defective brake system, they did pay for the calipers but refused to pay for the other components. The front brakes had grinding noise since we bought the car and only lasted 2,743 miles (dealer told us this cpo car had brand new brakes), the second set only lasted 9,856 miles. Since the caliper was replaced 9/21/15, there is no more grinding. It seems clear that the defective caliper caused the pad and rotor failure, but hyundai denies this. When speaking with hyundai consumer affairs, they said 1)they had no record of us owning the car, 2) had no recalls for this problem, and 3) we did not purchase an extended warranty (we did). I subsequently found on the hntsb website that there is a recall for the 2011 hyundai sonata brakes (attached) involving the brake calipers. Hyundai has been dishonest and deceitful during this ordeal. I would to file an official nhstb complaint against hyundai to 1) prevent other catastrophic brake failures and potential fatalities, 2) obtain reimbursement from hyundai for the cost of repairs ($1,085. 68, receipts attached) + inconvenience/time/punitive damages. Attached are copies of correspondence, repair orders, nhtsb recall, etc. Thank you for any help you can provide. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
Vehicle Mileage at Failure	54250
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	WEXFORD, PA
VIN pattern	5NPEC4AC4BHXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

JN1TCNS51U0410386 WBA5V5107KAJ52354 WVGZZZ5NZLW874876 LRWYGCFJXRC466897 1FTFW1EGXGFA01930 3MW5R1J00M8B94831 ZHWUA6ZX9PLA22787 JN8CS1MW9DM173689 SALAG2D46BA557462 1GDJC74649F141985 3B7KF23C82M221208 WBA8C510XGK636278

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2011 Hyundai SONATA Service Brakes Problems, Complaints and Defects, Recalls and Failures

2011 Hyundai SONATA Service Brakes Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?