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2011 Hyundai SONATA Exterior Lighting Problems, Complaints and Defects

Issue ID	997560
Internal NHTSA #	10526418
Manufacurer	Hyundai Motor Company
Brand	HYUNDAI
Model	SONATA
Model Year	2011
File date	19/07/13
Component	EXTERIOR LIGHTING
Product type code	VEHICLE
Description of the problem	I took one of my two 2011 sonatas to a hyundai dealership in woodbridge virginia because the right tail lens was completely broken and hanging off the car. The bolts holding the tail lens to the body were still in the body with the plastic thread portion of the lens. I thought it would be warranty because there are no signs of marks on the car that would indicate the force required to break a tail lens. I believe the lens were installed improperly and the stress finally caused the plastic to break. To my surprise i got a call from the service representative saying the left lens was broken as well. She said they believe someone attempted to steal the lens. She said there is a small mark near one of the lens. I did not notice the mark when i took the car in for service. However, if it was so small for me to notice there is no way someone could have attempted to pry off the lens with enough force to beak 4 large bolts without leaving a highly noticeable mark (s) on the car. The marks she is referring could have been from my attempt to push the lens back into the housing so that i could drive it to the dealership. I noticed i am the 14th person to report this to your agency. My concerns are: 1. I paid over 400. 00 to repair what should have been a warranty repair and 2. I have another 2011 sonata and i have liability concerns should the second car experience the same issue. If a tail lens weighing a pound or two flies off into a car following me at 50 or 60 miles an hour and the driver behind me reacts he or she could end up getting hurt or killed. Please look into this. I kept all the parts i have pictures of the new lens installed and the old lens that are broken. I will even mail one of the damage ones to you to inspect at my cost.
Vehicle Mileage at Failure	39000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	LORTON, VA
VIN pattern	5NPEB4AC5BHXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	4
Drive train type
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

W1K2231632A023926 LNYADDA23FK201588 MR053T1Y420418502 1G4PP5SK4F4199086 3B7KF23C82M221208 WBAWA11DYDE058550 MRHRU5850FP100296 VSSZZZKMZNR015739 WAUZZZF21LN061355 VF1LZLET1FC294702 2T2HZMDA8NC360516 2G2FV22G6X2213453

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2011 Hyundai SONATA Exterior Lighting Problems, Complaints and Defects, Recalls and Failures

2011 Hyundai SONATA Exterior Lighting Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?