| Issue ID | 1097310 |
| Internal NHTSA # | 10621276 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | SONATA |
| Model Year | 2011 |
| File date | 03/03/14 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | In february 2014 we started having issues with the car not starting at all. We would put our foot on the brake and press the button and it just sits there. I have been stranded at many locations until it decided to crank. I called rick case in roswell ga and was told to bring it in if it does it again. Now the next thing that started to happen was the transmission lights p, r, n and d would start flashing and go blank as we were driving then you could feel the car loose power. I was told by the dealership to pull over and restart the car so this went on for a bit until it finally quit starting and sat in the garage for the tow truck who had to use a screw driver and it slipped into r easily because it wont start. Went to the dealership they could not get it started and kept it for many days saying everything is fine we think the starter was going and we had bought an extended warranty and they told us it does not cover that so we had to come up with $552,77. I am not working now due to cushing disease so we are down to one car. My husband had to get rides to work daily. I also found it very odd that the manager made us sign a form stating we would not bring this car back with the same issue again. The car is still acting up so we are not sure what to do. We do like the car and would trade it in but we are upside down and the payments would be so much. We feel we do need to get our money back because i truly believe it was not the starter. Please advise on what to do with a car we are now scared to drive. My son is 16 and this would be his car but not know. Thank you they gave me case#[xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 78728 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CANTON, GA |
| VIN pattern | 5NPEC4AC0BHXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |