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2010 Hyundai SONATA Visibility Problems, Complaints and Defects

Issue ID	826591
Internal NHTSA #	10364295
Manufacurer	HYUNDAI MOTOR COMPANY
Brand	HYUNDAI
Model	SONATA
Model Year	2010
File date	20/05/10
Component	VISIBILITY
Product type code	VEHICLE
Description of the problem	My 2010 hyundai sonata has a low beam defect that is a danger to drive at night , especially on hilly country roads. There is a black band that erases the field of view for objects on or alongside the road. By the time the car had 5k miles on her - she had been in twice to have the headlights checked and i was told they were adjusted as high as they could go and to use high beams if i couldn't see. I called hyundai customer service and after getting nowhere i finally got a manager on the line and he promised that an engineer would be sent to my dealership and look over the problem -this never happened so when i called i was told to go back to the dealership so they could look at the lights again i get flashed by oncoming cars because they think my highs are on when they are not. I can't imagine what they see when my highs are on. If i drive under streetlights or have oncoming cars in my view i don't see the black band but what i do see is my lights bouncing off road signs with only splotches of letters being illuminated and the rest of the sign dark. If something , like a deer, were in the road or by the side of the road i would never see it. I do not want to cause an accident, kill someone, hit debris in the road or hurt myself in a crash because the lights have a faulty design. . I read that other 2010 sonata owners are having this same problem so when is hyundai going to do something about it and fix the problem or replace our cars? I wrote to hyundai and they claim that the lights are working as designed and i should take my car in to check my lights if i am having problems. I had already been told by the service center during my first visit that it is a design flaw so i'm sensing a catch 22 here. I called the service center and told them i need to have a technician drive the car in the dark before closing hours. In the meantime, and until this gets fixed , the black band greatly impedes night driving and is a hazard.
Vehicle Mileage at Failure	1500
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	SMITHVILLE FLATS, NY
VIN pattern	5NPET4AC3AHXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	40
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

5851U1622HP006752 1HD1GEV162V306735 KL1TG5DE5BB162233 1G1YY22G5Y5100197 4S4SLDB60T3006954 WVWZZZAUZJW236906 WVWZZZ16ZCM097301 JM3KFBDM6J0335188 JF1GDBLH32G038623 1XKWDB9X6WJ769734 1FDXE4FS0HDC50354 3AKJHHDR4LSLJ9955

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2010 Hyundai SONATA Visibility Problems, Complaints and Defects, Recalls and Failures

2010 Hyundai SONATA Visibility Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?