| Issue ID | 1138899 |
| Internal NHTSA # | 10663369 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | SONATA |
| Model Year | 2010 |
| File date | 08/05/14 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | I have had 3 separate occurrences where the exterior door handles have come off while opening the doors. I fixed two of them at my own cost and now have to repair a 3rd. I have contacted hyundai about a recall and they say there haven't been enough incidences of this to recall it. I have searched the web and have found many complaints of this happening to others. I have contacted hyundai again and they sent me a form letter response that they are not at fault. I am amazed that there has not been a recall on the door handles. If you search your data base of complaints, i am sure you will agree. There response: dear [xxx]: thank you for contacting hyundai motor america. We are sorry to learn of your dissatisfaction with the handles on your 2010 sonata. Your satisfaction is our priority and we appreciate that you took the time to share your comments with us. We try to design and equip all of our models with materials and features that will appeal to our current and potential customers. Some of the factors that are evaluated during vehicle design and productions include demand, safety, durability, efficiency, comfort, convenience and aesthetics. We are sometimes unable to produce an automobile with the features and material that will satisfy or appeal to all of our customers my response back your comments are hollow and without any responsibility to the quality of your parts. "we are sometimes unable to produce an automobile with the features and material that will satisfy or appeal to all of our customers" i didn't realize that the door handles falling off of a car is a "feature". Is that a standard feature or an upgrade? I am sorry but i will be forced to communicate my dissatisfaction to all that will listen. You offer no value with your words and no help with the cost of repair. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 95000 |
| Number of Occurences | 3 |
| Source of the issue | NHTSA WEB SITE |
| City and State | DALLAS, TX |
| VIN pattern | 5NPET4ACXAHXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |