| Issue ID | 1495419 |
| Internal NHTSA # | 11124591 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | SONATA HYBRID |
| Model Year | 2017 |
| File date | 03/09/18 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | On this past labor day, which was 9/3/2018, i pulled into a gas station to refuel my car. Shut off car and had key fob with me. Pumped the fuel and got back in the car. Nothing. Car was inoperable. Pressed the start button, pressed the brakes, shifted from drive to neutral and back, pressed the brake and the start button again and nothing. Dashboard lit up like a christmas tree with the key fob light on, the check engine light on, etc. Called bluelink. They transferred me to a "phone prompt" switchboard. Problem is the phone screen would not operate as it was frozen as well. Called again, lady stayed on the phone with me and transferred me. Then when transferred she was about to hang up with the message read they were closed. Wtf? I am supposed to have roadside assistance. Rep from bluelink told me to tow the car. There was nothing she could do as it was a holiday. Honestly, i was furious. I exited the car again and shut the door. Had the fob with me. Got back in and again, nothing. Could not even turn the steering wheel. Got out again and this time checked fuses, and turned switch off then on for all fuses. Nothing again. Repeated the steps as typed earlier, and nothing. About 20 minutes later i tried it again and it started. I have had my communications center replaced once already. Android auto worked when it felt like it. My sensors for blind spots turn off at will. My rear view camera works but the sensors don't always pick up oncoming cars or pedestrians. The car is going back tomorrow yet again. This time i am pushing for lemon law. The electrical system is critical to the functionality of the car. I love the mileage i get from this car and everything else is great, but i am not running the risk of driving on the interstate and the electronic system just decides to go on a vacation! |
| Vehicle Mileage at Failure | 34000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | NAPLES, FL |
| VIN pattern | KMHE34L11HAXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |