| Issue ID | 1612363 |
| Internal NHTSA # | 11270310 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | SANTA FE |
| Model Year | 2019 |
| File date | 19/09/19 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | As i was driving on curves, the wheel going out of control pulling to left toward emergency lane and getting extremely hard to control by hands. The car was driving good under 50 miles, however when i speed up to 65 or 70, i was not able to control the steering wheel. Driver attention warning sets to high" which will cause the steering wheel to acts haptic to shake steering as designed". I contacted the hyundai customer service with case # 16268782 addressing the issue and requested the compensation for $4,500 each for myself and my other family members of two in the car for emotional stress, fear, anger and anxiety during the trip . They send me a response that hyundai is only able to offer reimbursement for hyundai owners which is enterprise rent a car. Today, i received a phone call from enterprise rental car, indicating that i should not call, emails regarding this issue to enterprise rental car area manager, as they done their part to take the car to dealership and my future email will be consider as harassments to them. We have been suffering from emotion stress, fear, and anxiety during the trip, and hyundai would send a compensation to enterprise rental car and enterprise rental car asking to not to further contact them regarding this issue. Please follow up the issue with hyundai dealership, enterprise rental car and make sure the compensation make to people who suffer from incident not the enterprise rental car, and if they send a compensation to owner (rental car), they will forward it to me. |
| Vehicle Mileage at Failure | 30 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN JOSE, CA |
| VIN pattern | 5NMS2CAD2KHXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |