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2017 Hyundai SANTA FE Unknown Or Other Problems, Complaints and Defects

Issue ID	1640885
Internal NHTSA #	11306589
Manufacurer	Hyundai Motor America
Brand	HYUNDAI
Model	SANTA FE
Model Year	2017
File date	19/01/20
Component	UNKNOWN OR OTHER
Product type code	VEHICLE
Description of the problem	On the interstate, pressed the gas pedal and the vehicle did not and would not accelerate. I tried multiple times. Rpm went up to 5000 but shifting the transmission into sports mode and downshifting and upshifting made no difference in the speed of the vehicle. Speed remained the same, engine roared as if in neutral. I pulled off the interstate, cut off the vehicle for several minutes, restarted the vehicle, returned to the interstate and could accelerate. This happened multiple times in 2017 and 2018 both on the highway and city streets. In 2018, taken to pearson hyundai and could not be fixed because no error codes. After a dangerous, identical incident on the interstate in may 2019, taken to pearson hyundai. They performed a tcu and ecu software update may 21, 2019. This latest incident is a repeat of the may 2019 problem. The problem is random and unpredictable but occurs on both highway and street speeds. The inability to accelerate without warning will eventually cause an accident. We also own a 2016 santa fe sport turbo awd that has not had any of these acceleration problems. Changes were made in the 2017 model year to the engine and transmission that are impacting acceleration.
Vehicle Mileage at Failure	31000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	RICHMOND, VA
VIN pattern	5XYZUDLA5HGXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	55
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

MPBUMFF50NX385470 Z6FDXXEECDFU08304 3N1CN7AP1FL820377 2B3CJ5DT9AH212342 1ZVBP8EM5D5213983 8Z1TJ29628V340820 XW8ZZZ5NZMG014084 3N1AB8DV9NY258522 3B7HF13Y91G705868 1G1PF5SC8C7386446 3JBVNAV45MK001378 SALLSJAD3DA798291

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2017 Hyundai SANTA FE Unknown Or Other Problems, Complaints and Defects, Recalls and Failures

2017 Hyundai SANTA FE Unknown Or Other Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?