| Issue ID | 1412969 |
| Internal NHTSA # | 11032624 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | SANTA FE |
| Model Year | 2017 |
| File date | 05/05/17 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | I purchased a brand new 2017 hyundai santa fe limited ultimate on may 5 of this year, and noticed a very hesitation during the drive home from the dealership. I figured it was the result of the engine breaking in and that i should just be patient. However, it continued... And progressively got worse. Specifically, it's most pronounced when i accelerate from a dead stop, accelerate out of a rolling stop, accelerate out of a left turn, or try to make a quick passing or merging maneuver on the freeway. In all of these conditions, there is a 2 to 3 second delay before the transmission will suddenly downshift and the vehicle will blast off. This is really dangerous, because i've had nearly a dozen instances of being nearly rear ended because the vehicle won't accelerate quickly enough. The best way to describe it is to say that it's like trying to accelerate with a dirty, severely clogged, 10-year-old engine air filter, and the intake can't get enough air into the engine to accelerate as it should. I've been to our local dealership several times about this issue and in every instance we're told that there is nothing they can do until hyundai releases an update or a recall. But in the meantime, i guess i'm supposed to continue playing russian roulette with my life. I'm at nearly 9,000 miles and the hesitation is still as pronounced as it was in the beginning. I'm trying really hard to be patient and not keep complaining to our local service center... But we've had quite a few close calls, extremely close, and i'm really hoping that hyundai will please fix this soon! In fact, i just read an article about hyundai replacing the engines in the '17 santa fe's because of a manufacturing issue with the crankshaft pin causing the exact same symptoms i've experienced. So i hope that i can please get my vehicle repaired before i end up in a terrible accident. Thanks!! |
| Vehicle Mileage at Failure | 25 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | OXNARD, CA |
| VIN pattern | KM8SR4HF0HUXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 40 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |