| Issue ID | 1723244 |
| Internal NHTSA # | 11395137 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | SANTA FE |
| Model Year | 2017 |
| File date | 18/01/21 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | Vehicle has 57,000 miles, i was driving down the highway and the engine lost power and would not accelerate over 40. I stopped at gas station and filled up. When i started the car again it seemed ok, got back on the expressway and heard a loud noise and engine stopped. Had vehicle towed to dealership and they said the engine is blown and it needs a new engine. Only has 57,000 miles so should be under warranty. Dealer gave me a loaner and i drove home.. Car died in michigan, they towed the car to greenbay wisconsin to the nearest dealer, and i live in chicago. The dealer called a few days later and asked for all oil change documentation.. Most of it was in glove box which they found, had oil changed at hyundai dealer in illinois in march of 2020 right as pandemic started , car had 45,383 miles at that time. Dealer did not use synthetic oil according to receipt which is strange because manufacturer requires synthetic. Could not a more recent receipt but did have oil change one more time about 6 months later, again during pandemic. Dealer said that oil looked sludgey and they denied the warranty claim for the car. They billed hyundai 18,000 to put a new engine in my vehicle and hyundai denied the claim. Dealer said he would put a used engine in the vehicle for $7,920. 00 with a 1 yr warranty. We declined and the dealership said they would now charge us for the tow and 30. 00 a day for use of the loaner. We live 200 miles from the dealership. They asked us to return the vehicle or they could come pick it up, the car is close to the mileage that they cannot sell it as a new car and want to keep mileage down. They told us on feb 5 that the could not come and get it until feb 10 and that they would bill us 150. 00 for 5 days it would take them to pick up the car. We see that there have been many engine recalls on hyundai and we think ours probably have same issues. |
| Vehicle Mileage at Failure | 57000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CHICAGO, IL |
| VIN pattern | KM8SRDHF6HUXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 60 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |