| Issue ID | 1723765 |
| Internal NHTSA # | 11395552 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | SANTA FE |
| Model Year | 2016 |
| File date | 02/11/19 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Navigation system won't load- when the vehicle is started, the navigation system (screen says bluelink)- starts the process of loading- with a loading bar below the words "bluelink'. , at engine start- when loading, that bar moves from left to right. Once the system is loaded, the navigation screen comes on. The problem: the loading process stopped loading at approx. 60,000 miles -the navigation screen is stuck in the "loading" screen. Mechanic did a hard reset, did not work. The system is stalled, and has never loaded since then. Can not see the navigation screen, nor the radio presets, blue tooth, stereo speaker settings, can't get to any of these settings or options. |
| Vehicle Mileage at Failure | 60000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WEXFORD, PA |
| VIN pattern | 5XYZW4LA8GGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |