| Issue ID | 1398163 |
| Internal NHTSA # | 11013495 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | SANTA FE |
| Model Year | 2015 |
| File date | 07/08/17 |
| Component | STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS |
| Product type code | VEHICLE |
| Description of the problem | I received a recall from you regarding the secondary latch on the hood release. I called the dealer to arrange correction. Dealer rep said that parts on back order and i could be put on waiting list. I called hyundai finance as the vehicle is leased and said can you do anything? They said to take vehicle to dealer and have latch inspected. I called dealer back and asked for an appointment. Today is august 7, they set an appointment for september 5. I said an inspection requiring 5 minutes takes a month? Paperwork, rep said. My complaint is that you issued an important safety recall and mf. Has no parts? Is sealer stalling? Dealer name is johnson hyundai in cary, north carolina. Don't send recalls if the company won't co-operate! |
| Vehicle Mileage at Failure | 21400 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | FUQUAY VARINA, NC |
| VIN pattern | 5XYZU3LB1FGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |