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2014 Hyundai SANTA FE Unknown Or Other Problems, Complaints and Defects

Issue ID	1694768
Internal NHTSA #	11362445
Manufacurer	Hyundai Motor America
Brand	HYUNDAI
Model	SANTA FE
Model Year	2014
File date	21/09/20
Component	UNKNOWN OR OTHER
Product type code	VEHICLE
Description of the problem	I drove my car to the restaurant to meet family for dinner, when i arrived the driver door would not open from the inside or outside. I had to crawl out. I had never experienced this prior to this incident. In troubleshooting this, i found several instances where this has happened. The only way to fix the door is to tear off the panel. I called the hyundai dealer explained the issue. Amanda she stated that this happens and would order the part to fix my door. I explained that the door cannot be opened from the inside or out. She said they could open it and it run approximately 289. 00. I took the car in a few hours later, received a call explaining that they were not able to open the car door and that there might be damage when they removed the door panel to fix it. I reminded amanda that when i initially called i made it clear that the door could not be open. Amanda had matthew call me back and tell me it was only a courtesy that they were letting me know about the potential damage because the dealership would not be responsible for the damages. I stated this is a safety issue. Matthew agreed but stated because of the mileage (144,000) it would not be covered. I stated so in order for me to drive my car with the door fixed; you might damage my car and will not be responsible for it. Matthew stated yes. He said i could call the 1-800 customer service numbers to see if they could help. I questioned why he was not calling since he had the car and that would be good customer service. Matthew agreed to contact the number. I don't understand how mileage of a vehicle has to do with safety. There should be a safety mechanism to be able to open a car door when the latch fails, if the car door cannot be opened from the inside then it should be able to be opened from the outside and vice versa. What if someone cannot physically crawl out?
Vehicle Mileage at Failure	144000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	GOODYEAR, AZ
VIN pattern	5XYZT3LB8EGXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WDDWJ4KB8HF441273 3N1CN7AP2JK391460 1FMCU9G94HUA24540 WAUZZZ4G5JN037426 ZASPATDW3R3061242 WP1BA2AY1MDA42325 1FA6P8CF6G5238958 3VVSX7B28PM326777 MA3TYKJ1S00111422 1FUJC5DVXGHHS2095 1C4HJXDG4MW512041 MAJ1XXMRJ1EG70614

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2014 Hyundai SANTA FE Unknown Or Other Problems, Complaints and Defects, Recalls and Failures

2014 Hyundai SANTA FE Unknown Or Other Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?