| Issue ID | 1647648 |
| Internal NHTSA # | 11311645 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | SANTA FE |
| Model Year | 2014 |
| File date | 20/02/20 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | Recall 17v358000 (issued 6/30/2017) for secondary hood latch not securing hood and causing hoods to fly open if the primary is not properly secured. Vehicle serviced 8/21/2017 (53,633 miles). Recently went for an emissions test. Technician pulled the primary hood release but neglected to open/close the hood. Accelerated on a secondary road up to approx. 35 mph and my hood flew open. Dvr showed the technician released but did not open/close the hood. Shop accepted liability and auto body shop is replacing/painting hood/pillars. Inspection of the secondary hood latch found the release handle and latch to be seized in the open position due to corrosion. The recall "fix" did not fix anything. Hyundai corporate notified (case: 16847464). Current odometer is 100,418 miles. Incident occurred 2/20/2020. No injuries. $3,000+ in damages per invoice. Cell phone video taken to document seized latch and the ability to open hood with primary latch released only. More images available upon request. |
| Vehicle Mileage at Failure | 100400 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | VERNON, CT |
| VIN pattern | 5XYZWDLA2EGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |