| Issue ID | 1629147 |
| Internal NHTSA # | 11290855 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | SANTA FE |
| Model Year | 2014 |
| File date | 15/08/19 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | Our vehicle had the turbo fail . After replacing the turbo, the engine died upon test drive. They replaced the engine and gave us the vehicle back. The next day it would not crank. Dealership jumped the vehicle off. The next day it would not start again . This time they had to tow it . It has been in and out of the dealership for 4 months and towed 3 times . Each time the vehicle would not crank with 48hrs of getting the car returned to us. They blames security system, key fob, brake switch , grounding, and now the starter. Each time they stated it was fixed and then we had the issue happen again . I filed a safety concern with hyundai but they refused to address our concern. They said they were told by palmer's hyundai that the vehicle was fine. I explained i was concerned of my families safety of the vehicle died while turning or on the interstate. There are multiple reports of this online for the vehicle. They stated i can take it up with the dealership but they couldn't help with anything. They said if it failed in traffic and someone was hurt , then i could call back and they would address it then . I own 4 hyundai vehicles and have had another previously . It is very sad to be treated like this when you are a lifelong customer |
| Vehicle Mileage at Failure | 60000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | MOBILE, AL |
| VIN pattern | 5XYZW3LA9EGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |