| Issue ID | 1162029 |
| Internal NHTSA # | 10691088 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | SANTA FE |
| Model Year | 2013 |
| File date | 09/12/13 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | february 28th, 2015 rebuttal hyundai consumer affairs case#[xxx] you failed again as not only did i advise you this dealer performed all the necessary to address this issue and made all your suggested recalculations but just like my issue with the fuel system on this same vehicle you just won't face the music. The very absurdness of the latest suggestion is amazing. In my conversations and documentation as another attachment on this file i plainly advised your firm that my dealership (delray hyundai) is number 1 from their service dept. Now headed by service mgr. [xxx], service advisor [xxx] and chief mechanic [xxx] however you seem to continue twisting or not recognizing the facts above. Besides this dealership i attached all the complaints from all over the usa which all leads back to your firm having made an error in the electronic steering mechanism and "failing" to correct it for all the complaints whether prior or new or on dealerships records or just plain old reported complaints regarding the identical problems. I can only suggest you reopen this case immediately for all concerned and it must appear before the nhtsa as a needed recall on which it will behoove you to eradicate the problem and then in the bargain there may be fines by nhtsa. . [xxx] cc: delray hyundai [xxx], & , consumeraffairs@hmausa information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 500 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BOYNTON BEACH, FL |
| VIN pattern | 5XYZWDLA1DGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | 50 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |