| Issue ID | 969569 |
| Internal NHTSA # | 10502704 |
| Manufacurer | Hyundai Motor Company |
| Brand | HYUNDAI |
| Model | SANTA FE |
| Model Year | 2013 |
| File date | 06/10/12 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | We purchased this 2013 hyundai santa fe sport in october 2012. Immediately on the drive home, i noticed that the driver's seat felt like it was loose or rocked. I was able to mitigate the problem by using the power adjustment to raise the seat to the highest possible position. While not a solution, it minimized the problem and allowed me to continue to drive the car. After perusing a number of online hyundai forums, i discovered that a number of 2013 sf owner's were experiencing the same issue. I also discovered that hyundai is aware of the problem by either replacing the seat/seat rails or by using a specially-designed tool to correct too much clearance/play in the sliding seat tracks. I brought this info to the attention of my local dealership when it was recently time for the first service. After sharing info with them and even giving them a copy of a completed service order from a friend on one of the online forums, to my astonishment the dealership refused to fix my seat. The district service manager refused to authorize this repair because as he put it. "i sat in a few 2013 sf's and they all did it". The excuse of someone that wants to avoid admitting there is a problem. Just because they all do it does not mean there is not a problem as evidenced by the info i easily discovered on the internet. Hyundai has already authorized other repairs for other owners. I think that nhtsa should look into this and force hyundai to come clean and authorize these repairs for all owners regardless of location or dealer/district. |
| Vehicle Mileage at Failure | 200 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | JOHNSTOWN, PA |
| VIN pattern | 5XYZWDLA4DGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | |
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| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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| Dealer's state code | |
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