| Issue ID | 1069145 |
| Internal NHTSA # | 10593449 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | SANTA FE |
| Model Year | 2013 |
| File date | 23/09/13 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | My father received a recall letter 9/23/13 from hyundai on his new 2013 santa fe sport regarding the right front axle shaft and that it could fracture. Camp112. He called his dealer on 9/24/13 to schedule the replacement work. They were out of the part. He followed up again 10/17/13. My father got ill after the holidays. I found the recall paperwork and tried to schedule the repair, in march 2014. They still did not have the part. My mom called again in april. They still do not have the part. My mom opened a case number with huyndai at that time. I have just called to schedule the repair and they still do not have a part. They say it is a national back order. My complaint is how can something that is recalled with a significant safety issue associated with it, be allowed to continue with no replacement part for 8+ months? This is not a window that will not roll down. Based on the information i can find there are 20,000 vehicles that have this issue and in 8 months they can't seem to supply adequate replacement parts. While the recall has not indicated any deaths, i am concerned because of how the issue is explained. It occurs suddenly, and the driver will lose ability to steer. My mother is not someone, who while driving on the highway will be able to control this car if this occurs. I would be happy if this would just get taken care of but the service manager at red hoagland and the case worker at hyundai just say sorry but there is nothing they can do. At this point my mom doesn't feel like she can drive the car any distance for fear that this issue will arise. Is hyundai not accountable to get these parts and keep their customers informed and safe. 8 months of back order is not acceptable. What will it take for this issue to be addressed? |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | WINTER HAVEN, FL |
| VIN pattern | 5XYZU3LB8DGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |