| Issue ID | 1022486 |
| Internal NHTSA # | 10551950 |
| Manufacurer | Hyundai Motor Company |
| Brand | HYUNDAI |
| Model | SANTA FE |
| Model Year | 2013 |
| File date | 07/10/13 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | I scheduled an appointment with fitzgerald lakeforest hyundai in gaithersburg, md on 10/7/2013 for the campaign 112 recall, along with an oil change and tire rotation. When i picked the car up, i was informed that the part for the recall had to be special ordered and they would call when the part came in. A couple of weeks later, i received a call from [xxx] in the service department that the parts were in for the recall and for some switches they replaced in my console under a warranty repair. I took the car in again on 10/17/2013. The dealer talked me into a loaner car (as i was already late for work again for the second time in 2 weeks due to these appointments). They said the loaner car would be faster. The guy inside said i wouldn't have to put gas in the car, but the guy outside that went over the car said that i was responsible for filling the car back up. I ended up spending $8. 00 in gas for the loaner. I received a call around noon on the 17th that my car was ready. I returned the loaner and picked up my car. I went outside and read my paperwork and realized they still did not do the safety recall. No one ever told me that the work wasn't done. I went back inside and all they could say is "sorry." the part is on a "nationwide back order" and they will call me when it comes in. I explained that i would have never brought it back in if they didn't have the part. I was advised for the second time that they did have the part. I still have not heard from the dealer. Hyundai and lakeforest fitzgerald hyundai better hope that i am not involved in an accident due to this negligence. I've never had such a problem trying to get recall work performed. I've now missed hours from work and had extra fuel expenses for something completely out of my control. I still have not been contacted. I really don't trust lakeforest fitzgerald hyundai anymore. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 18981 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | GAITHERSBURG, MD |
| VIN pattern | 5XYZT3LB9DGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |