| Issue ID | 1045062 |
| Internal NHTSA # | 10567901 |
| Manufacurer | Hyundai Motor Company |
| Brand | HYUNDAI |
| Model | SANTA FE |
| Model Year | 2013 |
| File date | 11/12/13 |
| Component | FUEL SYSTEM, GASOLINE |
| Product type code | VEHICLE |
| Description of the problem | Purchased car 7/2013. Brought car to lester glenn hyundai at toms river nj for service on 3/5/2013. They had vehicle for 3 days which included other repairs. In the past 3 months, the digital readout that shows remaining miles to fuel capacity is not accurate or close to it in comparison to other fuel gauge that shows fuel in tank. The gauge reads only 250 to 270 miles distance when i refueled my car to the brim. Dealer said it shows this reading because of my driving habits. I'm the only driver and treat this card with kid gloves and do not drive fast or sudden stops (64 age). If you divide the fuel capacity in the tank 19 gallons by 270 miles gives you 14. 2 miles. The gauge on my dashboard for average miles per/gallon is 23 miles. If you calculate 23 miles by 19 gallons results show 437 miles. I called corporate hyundai yesterday case # 6456349 and they couldn't help me or explain the reasoning behind the problem other than my driver habits. Either the gauges are defective or worse the mileage reported to epa/dot is false and not 18 city and 24 highway miles as shown on window sticker description when i purchased the car. Please help me because hyundai will not respond to my concerns and factual complaints. The service representative gave me a blank look when they return the car to me when i showed them the gauge after servicing. Could not explain and recommend resolution! When exiting the dealer, i ran into another person with similar complaint about fuel gauges giving conflicting information. Please help me because hyundai doesn't listen to little guy consumer. Thank you in advance for your help and assistance. |
| Vehicle Mileage at Failure | 3000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | STATEN ISLAND, NY |
| VIN pattern | KM8SRDHFXDUXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |