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2013 Hyundai SANTA FE Fuel Propulsion System Problems, Complaints and Defects

Issue ID	971574
Internal NHTSA #	10504263
Manufacurer	Hyundai Motor Company
Brand	HYUNDAI
Model	SANTA FE
Model Year	2013
File date	09/03/13
Component	FUEL/PROPULSION SYSTEM
Product type code	VEHICLE
Description of the problem	We purchased the 2013 hyundai santa fe sport (2wd) on 2/23/13. When i attempted to fill up the gas tank for the first time, the gas pump continuously shut off automatically as if the tank was full. It took approximately 15-20 minutes to fill up 3/4 of the tank. I initially thought it was the gas pump that was bad. About a week later, when i attempted to fill up again, the same problem occurred on a different pump. I tried a couple of different gas stations, and the problem continued. I took the vehicle in to a hyundai dealership for a check up. After a preliminary check, the dealer advised that there was no error code. However, in order for them to remove the tank and check the entire assembly, the gas tank was too full, so i needed to drive it around and use up some gas until it was less than 1/2 tank full. So after a few days, i took it in again. After a few days, they advised that the after removing the tank, they observed the fuel tank neck end had been melted. They were not sure what the cause was. So they replaced the fuel tank, and filled the gas tank without any issues. We just got the car back, so we'll see it the problem has been fixed, or if it'll be a recurring problem. We thought it was very odd that a brand new car would have this problem, and we're more concerned what caused it to "melt". If there is a major heat issue that would cause something to melt near the gas tank, this is a very serious concern. The dealer advised us that an engineer from hyundai came out to inspect it upon learning about the problem. We've found numerous similar complaint online, and not only with the santa fe but with many other hyundai models. In fact, the 2012 hyundai sonata rental they provided us with had a similar problem where it would shut off every 2 1/2 gallons. The dealer fixed the problem for now, but we'll have to monitor it.
Vehicle Mileage at Failure	415
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	LA MIRADA, CA
VIN pattern	5XYZU3LB3DGXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	4
Drive train type
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

KNDJP3A50K7643647 1HD1BKL18RY035817 1XUAB142XSA013489 5XXGT4L38JG178676 1XUAB142X8A013489 1HD4LE212HC412747 WBAAA00000LY58054 SALLSAAF3AA256111 1GCVKPEC9FZ301513 KL1TG5DE5BB162233 1G6AV5S84E0155151 WV2ZZZ7HZ8H160588

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2013 Hyundai SANTA FE Fuel Propulsion System Problems, Complaints and Defects, Recalls and Failures

2013 Hyundai SANTA FE Fuel Propulsion System Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?