| Issue ID | 1504761 |
| Internal NHTSA # | 11140211 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | SANTA FE |
| Model Year | 2013 |
| File date | 02/10/18 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | I purchased my vehicle 2 weeks ago from hyundai of columbia in tennessee when the engine blew i was driving down the highway in alabama about 65 mph then all of a sudden i hear a sound simular to a fan gaurd pressed up against the blade then what sounded like a cinder block hitting my car the engine stopped and i coasted to the shoulder on the 565. I checked the dipstick the once honey colored oil was black with mettalic and brass colored shavings everywere, i was able to get it towed back to tennessee. I let the dealership know what happened mike the car salesman said to bring it in so the next day my wife, toddler, and i went to the dealership to have it dropped off originally they didn't help of put in any effort to help us and the salesman was off that day the service advisor brian he said there wasnt any past recalls on this vehicle at least what showed up on their system. My wife looked up vin history and found that it supposedly had engine work for a recall. The guy still didn't help me even after i told him i will pay to have it diegnosed. Well a few days later corporate called me after i posted this story on thier advertisement they had for a hyundai sonata fe. Corporate must have called the dealership and this time they were apologetic and friendly they said bring your vehicle back back to us and we'll help you unload it and get it diagnosed. It's almost two weeks and still haven't heard from the dealership nether has hyundai corporate about the diagnosis. I just hope they fix this issue because my family and i needed a dependable vehicle. |
| Vehicle Mileage at Failure | 12000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SHELBYVILLE, TN |
| VIN pattern | 5XYZW3LA7DGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |