| Issue ID | 1003099 |
| Internal NHTSA # | 10535260 |
| Manufacurer | Hyundai Motor Company |
| Brand | HYUNDAI |
| Model | SANTA FE |
| Model Year | 2013 |
| File date | 09/08/13 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | While driving our 2013 hyundai santa fe sport 4cyl. On the mass. Turnpike, 200 miles from home, the engine suddenly started to run very rough. My son bought the car into the right hand lane and onto the shoulder of the road. The car was turned off as he investigated the problem. No damage was visible. As the car was restarted, the check engine light came on. The car continued to run very rough and shook. With the assistance of the mass. State police, the car was removed from the turnpike to await roadside assistance. The car was towed to a nearby hyundai dealership. The following day the service manager called to say that the problem has been found. A spark plug in cylinder 2 had broken, with the broken piece missing. Therefore, the engine has to be dismantled and inspected for additional damage until the loose part is found. We are very disappointed in our recent purchase and wonder if the repair or replacement of the entire engine in a 3 1/2 month old car with less than 4,500 miles on it is a car that we will feel safe in again. There has been minimal contact with this dealership as they are still "working on it" our local dealer that we bought the car from has also been of very little help. Hyundai assistance states that they will paid for the repairs and cost of our rental car after we submit our receipts. |
| Vehicle Mileage at Failure | 4500 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | STAATSBURG, NY |
| VIN pattern | 5XYZWDLA0DGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 45 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |