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2012 Hyundai SANTA FE Vehicle Speed Control Problems, Complaints and Defects

Issue ID	957165
Internal NHTSA #	10490552
Manufacurer	Hyundai Motor Company
Brand	HYUNDAI
Model	SANTA FE
Model Year	2012
File date	13/10/12
Component	VEHICLE SPEED CONTROL
Product type code	VEHICLE
Description of the problem	I was at a major interstate interchange, over 6 hours from home when i heard a slight noise and the check engine light came on. The car decelerated, but i was able to pull over to the side of the road. As i put the car in park, i heard the engine suddenly revving, as if i were pressing on the accelerator. Car was towed to the closest hyundai dealership, where it sat for a week, waiting for repairs because (i was told) the part could not be located anywhere in the u. S. On monday morning, i called the service department to inquire about my car and i was told it would be fixed by tuesday afternoon at the latest. On tuesday, i called to check on the status of my car and was told that they expected the part to be in on the next truck. This scenario was repeated twice more. At the end of the 3rd day, i was told that the part could not be located and that my car would not be repaired. The warranty covers up to 3 days of trip interruption service, so i asked what i was supposed to do to get home for work and how to get back to my car. Hyundai consumer affairs told me my situation was a unique case and they set up another case # and told me to keep the rental and file the remainder of the cost to the second case after the trip interruption case was settled. I drove the rental car home and back to the service department again the next saturday, when my car was finally repaired. I was out over $600, had a botched vacation, lost my trust in the safety of my vehicle and, as the icing on the cake, hyundai has refused to reimburse me for the second claim. It scares me to know, now, that the throttle position sensor has been a problem since the 2007 model of the santa fe, causing unintended acceleration and sudden deceleration, putting innocent people at risk. It also scares me that this company conducts themselves in such a deceptive manner when dealing with vulnerable people.
Vehicle Mileage at Failure	6000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	COLUMBUS, OH
VIN pattern	5XYZG4AG6CGXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type
Transmission type
Vehicle speed	70
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

2C3CDZJG4MH572356 JTEHG20VX06020108 WBA8E12060K794995 JM3KE2CY8E0366150 VF15RXA0H52700437 3N1AB7AP3JY306333 JN1JCAT32U0015286 MC1D4DGA5UP119067 W1V44781313889311 JF2GTHRC2MH217625 MB1G3DYC8CHNE0234 W1N4N5BB7SJ682962

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2012 Hyundai SANTA FE Vehicle Speed Control Problems, Complaints and Defects, Recalls and Failures

2012 Hyundai SANTA FE Vehicle Speed Control Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?