| Issue ID | 1084046 |
| Internal NHTSA # | 10608283 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | SANTA FE |
| Model Year | 2012 |
| File date | 15/10/13 |
| Component | SEAT BELTS |
| Product type code | VEHICLE |
| Description of the problem | A passenger in the back seat went to put on her seatbelt and found that the shoulder harness just came apart making it completely unusable and unsafe. I went to the dealer, fitzgerald hyundai and reported the problem, expecting them to fix it but i was told it was my problem and i would have to pay to have it fixed. I was shocked as i believed that a seat belt malfunction was a safety issue that any dealer would take immediate responsibility for. When i insisted that the i did absolutely nothing to cause the malfunction and the dealership should fix it i was told that they would have to check it out with a higher management level and would get back to me. I have had no follow up from fitzgerald. I followed up twice by email once using their own website form hoping that would get a response, but still nothing. I am now concerned that this issue with the seatbelt may be a problem with other hyundai owners so i am reporting the problem. I do not use my back seat for passengers very often but nevertheless i feel a seatbelt malfunction is a safety concern of high priority and something that a dealer should take care of immediately and there should be no dispute! |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | KENSINGTON, MD |
| VIN pattern | 5XYZK4AGOCGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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| Dealer's state code | |
| Dealer's ZIP code |