| Issue ID | 1404562 |
| Internal NHTSA # | 11020707 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | SANTA FE |
| Model Year | 2012 |
| File date | 19/08/17 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | We bought our 2012 santa fe with 68k on 8/29/16 from the hyundai dealer. On saturday (8/19/17) the vehicle completly shut off while driving onto the highway (92k). This experience was terrifying. Once the vehicle came to a complete stop, i put it in park and managed to start the vehicle again (the dash board didn't display any light) and drive it home without any further issues. On sunday 8/20, the vehicle shut off when accelerating from a complete stop, again the vehicle started and we were able to take it home. First thing monday 8/21, i drove the vehicle to the hyundai dealer for troubleshooting. They spent 2 hours and weren't able to to find anything wrong with the vehicle. As i was drive off from the dealer, the vehicle shut off once again. I went back to the service area and stated that this vehicle was not safe to drive. They proposed that the crankshaft would be a good starting point for the shutting off issues. They kept the vehicle from 8/21 thru 8/24. They wanted to test the vehicle after doing the repairs. I picked up the vehicle on 8/24 at 4:30pm. I was told the vehicle was all set and safe to drive. I was charged $357 for parts and labor. On friday august 25th about 6am, i was driving this vehicle to work, while the car was on the freeway (about 50mph) i heard a loud noise coming from the engine compartment and the vehicle lost power and i pulled over to the side of the freeway. The vehicle was making a lot of noise and did not wanted to move at all. I turned it off and had the vehicle towed back to the dealer once again that morning. I just recieved a phone call today (8/29) that the engine was blown on a perfectly well maintained vehicle. There is no warranty coverage from neither the manufacturer or dealer and we are being ask to pay 5. 5k plus taxes for a replacement engine in need. This bad engine should be cover by the dealer or manufacturing. |
| Vehicle Mileage at Failure | 10 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WALLINGFORD, CT |
| VIN pattern | 5XYZGDAB1CGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 50 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |