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2011 Hyundai SANTA FE Visibility Rearview Mirrors Devices Problems, Complaints and Defects

Issue ID	1003209
Internal NHTSA #	10535325
Manufacurer	Hyundai Motor Company
Brand	HYUNDAI
Model	SANTA FE
Model Year	2011
File date	27/07/13
Component	VISIBILITY:REARVIEW MIRRORS/DEVICES
Product type code	VEHICLE
Description of the problem	My daughters and i pulled into our driveway, parked the car and turned off the engine. Before getting out, the rear view mirror fell off and took a chunk of glass from the windshield. My car still has manufacture warranty, so i made an appointment for monday july 29. I went to burlingame hyundai where the service manager said "no way did that mirror fall off. Hyundai won't cover it." i then called hyundai corporate who said it's up to the service personnel to decide if the warranty covers the work. They suggested i take the car to another dealership. I went to serramonte hyundai and they said that my mirror was not original manufacture installed mirror and would not cover the cost to replace the glass. I then went back to enterprise car sales where i bought the car and they determined in their records that the mirror was original and not replaced. Enterprise talked to serramonte hyundai about warranty replacement, however they also said "the mirror came off with a forceful pull." i am complaining that the glass and or glue used on the rear view mirror caused the mirror to fall off and damage the windshield. I believe the hyundai warranty should replace it. I did not pull in any fashion on the mirror. I have read via google search that this has happened to other people in various car makes. This occurrence is not the first time a mirror has fallen off the glass left a chunk of glass missing. It is most likely a glass manufacture defect. Please help make hyundai honor their warranty.
Vehicle Mileage at Failure	21700
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	SAN CARLOS, CA
VIN pattern	5XYZGDABXBGXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	4
Drive train type
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

W0L0AHL48B2043492 KMHKN81A1TU407785 JTDKA3FPX03072673 WF05XXGCD57K65687 WDD1183122N018632 2T2YZMDA9NC347158 WV2ZZZSK2RX045494 6G1FB5E34FL141774 3N1BC13E49L353230 WBAAL710XDKG95357 KNADN511AE6428422 VF1VY0CAVUC466051

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2011 Hyundai SANTA FE Visibility Rearview Mirrors Devices Problems, Complaints and Defects, Recalls and Failures

2011 Hyundai SANTA FE Visibility Rearview Mirrors Devices Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?