Issue ID | 1217665 |
Internal NHTSA # | 10762292 |
Manufacurer | Hyundai Motor America |
Brand | HYUNDAI |
Model | SANTA FE |
Model Year | 2010 |
File date | 10/08/15 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | Purchased 2010 santa fe, 52,200 miles for wife. After a couple of days, she said car was rough on occasion on way to work. I drove car to find out what she meant. Turning left out of driveway car jumped while shifting, good no car was coming from other direction. I noted that during first 5 miles or so when first run from cold start, shifting between 1st, 2nd, 3rd gears that there were occasional rough shifts. There seems to be hesitation and then abrubt shift. This happens when up and downshifting between gears. On a few occaions, it is extremely hard and feels like car has been rear ended. We brought the car to hyundai and service department confirmed the problem. They charged us almost $150 for 2 software updates. Then after paying for this service, hyundai told us that it did not fix the problem. It would cost us another aproximately $2,800 since the transmission would have to be replaced. Just a few months out of 5/60 warranty, inside 100,000 mile 7 year, but first owner only, warranty. I cannot imagine the nerve to charge someone for a software update on a known transmission problem and say sorry you have to pay us more to realy fix our design problem. Unfortunately i did not join a hyundai forum that this common problem is talked about till after the purchase. And to think hyundai advertises their great and worthless warranty. |
Vehicle Mileage at Failure | 52300 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | NEW CITY, NY |
VIN pattern | 5NMSHDAG0AHXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 18/01/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 15 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |