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2007 Hyundai SANTA FE Structure Body Problems, Complaints and Defects

Issue ID	956632
Internal NHTSA #	10490185
Manufacurer	Hyundai Motor Company
Brand	HYUNDAI
Model	SANTA FE
Model Year	2007
File date	06/09/12
Component	STRUCTURE:BODY
Product type code	VEHICLE
Description of the problem	The nut that holds one of the rear lift gate struts to the body of the car came loose and we believe dropped down behind the body liner and possibly one of the rear air bags. Anyway, this allowed the rear lift gate to drop as it was only now being held up by one strut. The hyundai dealership told us it would require removing the body liner and air bag to get into where the nut "may" have dropped to in order to secure it and re-attach it to the body of car, at a cost of $600. Since our car was out of warranty hyundai did not feel they should pay for it, we content that this was a structural defect and has nothing to do with mileage, wear or tear on the vehicle, which by the way is in excellent condition. The dealership claims they never saw the vehicle and they never wrote any service report on it. We took the car to a local repair shop first but they said there was no way they could get into the area and did not want to try working around the air bag. Hyundai has established a case # 4999075, and after our initial e-mails, we called them and they were to get back to us with further update, but we have not heard another word from them and our first contact with them was almost four months ago. We just today sent another e-mail to their customer connect center to see if we can't get some resolution from them, at no cost to us as consumers. The dealership said they had never seen this happen before and it is a dangerous safety hazard, the lift gate will not stay up with only one strut and we must use a piece of lumber to hold the lift gate up so we can use the rear storage area. All it would take is for that piece of wood to fall out and down would come the gate with some force, but there is no other feasible way to repair the structure without a sizeable expense on our part which we do not feel is justified.
Vehicle Mileage at Failure	84500
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	TUCSON, AZ
VIN pattern	5NMSH73E07HXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	06/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type
Transmission type
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

9FSNF41B2EC245645 1FMEU73E19UA21404 1ZVBP8AM0D5275359 LS4ASE2E4TB451608 MAJ6S3GL7LC363863 1FMZU74K03UB91881 VXKUKZKXZPW089213 W0LGT8GN6C1080858 WDD1760431J316528 KMHBT31AR5U108757 5NPE24AFXHH594993 WBAFR1C5XBC750579

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2007 Hyundai SANTA FE Structure Body Problems, Complaints and Defects, Recalls and Failures

2007 Hyundai SANTA FE Structure Body Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?