| Issue ID | 1710426 |
| Internal NHTSA # | 11383023 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | SANTA FE |
| Model Year | 2004 |
| File date | 20/11/20 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | I have a 2004 hyundia santa fe and the engine started with loud knocking sounds in my driveway. I had it toll to avondale earnhardt hyundia's dealership. The diagostic was "found engine knock can be heard at bottom end of engine. Failure in rod bearings is causing excessive noise in bottom end. Engine required" replacement. The car has 125,000 miles which exceeds the 100,000 powertrain warranty. However, my engine failure is the same as the current "engine failure recalls (theta ii engines) caused by manufacturing processes. Except the 2004 hyundia santa fe was not included on the recall list. I spoke and submitted twice a compliant to hyundia customer care department to replace my engine and was denied an engine replacement. I have been without a car since november 20, 2020. Today, customer care department notified me by phone of the second rejection. I am an elderly woman and retired, so finances are limited. I feel that the engine should be replaced because that the "fair thing to do". The engine should not have failed so early in its life-cycle. I would appreciate your review and a solution to this problem. Perhaps a recall on my vehicle. |
| Vehicle Mileage at Failure | 125000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | GLENDALE, AZ |
| VIN pattern | KM8SC73D34UXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |