| Issue ID | 513739 |
| Internal NHTSA # | 10098862 |
| Manufacurer | Hyundai Motor Company |
| Brand | HYUNDAI |
| Model | SANTA FE |
| Model Year | 2004 |
| File date | 15/11/04 |
| Component | ENGINE AND ENGINE COOLING:ENGINE |
| Product type code | VEHICLE |
| Description of the problem | My husband and i purchased a 2004 hyundai santa fe in septmeber of this year (2004). 2 months later, the engine blew. Hyundai is offering only to replace the engine. However, their lack of customer service is appaling. No one returns my calls, i constantly have to follow up with them. We initally felt that a new comparable vehicle was more appropriate. They seem very unconcerned that the car died on a highway in the dark and that my husband and 6 month old son had no heat for an hour nor that they could have been involved in an accident when the engine died. Safety of their customers should be the #1 priority.*ak |
| Vehicle Mileage at Failure | 4400 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MANASSAS, VA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 04/09/04 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 4 |
| Drive train type | |
| Transmission type | AUTO |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | BROWN'S HYUNDAI |
| Dealer's telephone number | 703-361-9600 |
| Dealer's city | MANASSAS |
| Dealer's state code | VA |
| Dealer's ZIP code |