| Issue ID | 1571047 |
| Internal NHTSA # | 11218574 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | SANTA FE SPORT |
| Model Year | 2018 |
| File date | 16/03/19 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | While driving my practically new 2018 hyundai santa fe sport with 11,653 miles, it suddenly jerked out of cruise at 65 mph and the dashboard lit up along with the touch screen that said to call customer care immediately. A nice man at the other end of the phone checked my car as i was driving but could find nothing after running the diagnostic. He said i should be able to drive it about another 300 miles but should get to my dealership as soon as possible. I told him i was over 300 miles from home so he helped locate a hyundai dealership closer and i headed that way while still talking to the customer care guy. As i was getting on the on-ramp to travel i-35, the car jerked and acted like it lost power and i pulled over. The guy called a tow truck to come after the car and have it towed to the dealership. My car went to the nearest dealership where they ran a diagnostic and could not find anything either and said they had to wait on hyundai corporate to authorize them to check the engine. That took several more days but once they received the authorization, they dropped the oil pan and found metal shavings in the oil which indicated my engine was blown and would need a replacement. Initially, they said it might take up to 6 weeks. After several phone calls hyundai finally assigned me a case number and a case manager. The case manager was worthless, would not return my calls or send any updates about the status of my vehicle. Finally, hyundai corporate assigned me another case manager and after looking at my state's lemon laws, i asked them to buy my car back from me. The second case manager sent me a letter asking for some documentation and told me they would send a re-purchase offer. That was over a month ago and i still have heard nothing from hyundai. It has now been 83 days since my car quit with no resolution in sight. |
| Vehicle Mileage at Failure | 11653 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CUNNINGHAM, KS |
| VIN pattern | 5NMZUDLB7JHXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |