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2014 Hyundai SANTA FE SPORT Steering Problems, Complaints and Defects

Issue ID	1512570
Internal NHTSA #	11150666
Manufacurer	Hyundai Motor America
Brand	HYUNDAI
Model	SANTA FE SPORT
Model Year	2014
File date	21/10/18
Component	STEERING
Product type code	VEHICLE
Description of the problem	Incident occurred on i-65. My husband and i were traveling home from a quick road trip. While passing another vehicle at 75mph, our sante made a weird noise, then loud sound and went dead. My husband fought to control the car, barely avoided a possible fatal crash. We called hyundai roadside assistance and was told they only tow 47 miles. The nearest dealer was 50 miles away. We were left stranded, no service or tow truck from hyundai showed up. Had to call family to come get us (nearly 3 hours away). We had to rent a uhaul auto transport and truck to recover our car on the side of i-65, heading to our hometown, we were stranded in verbena, al. Hyundai finally towed car to dealership once in hometown, was told by service tech that our car had "catastrophic engine damage and a new engine has been ordered, at no charge, due to our car was part of the recall. Was told we "might" be reimbursed for our incurred expense of having to tow the car ourselves. We purchased the car brand new, with an added roadside assistance package, which we were assured we'd never be stranded, which proved a useless sales ploy. 3 disabled persons and a highway patrol officer had to manually load the car onto the auto transport, one of which fell on the road and cut their knee. Why is additional roadside assistance offered when the dealership neglected to inform us that there was only a 47 mile towing radius. We were assured that "we'd be covered no matter where we might travel. We have a rental, which resulted in us paying a deposit out of our own pocket, "that should be refunded upon return of the rental". Full reimbursement and or a new car should be offered, due to the catastrophic engine damage (the term the hyundai service tech used) that occurred to our 2014 santa fe sport with less than 53,000 miles. Thanks hyundai roadside assistance for leaving us stranded.
Vehicle Mileage at Failure	52000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	PENSACOLA, FL
VIN pattern	5XYZU3LB1EGXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	75
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

VF1KT0A0638900733 1J4GZB8S5WY111332 TSMLYD81S00492640 YV1PW06SCM1162073 WDC1641221A215224 1GCNK9EC1HZ174268 LUCGG3750D3205520 WDD2210261A496885 ZCFEE2RT9SC552820 1G6DZ5EG8A0125410 WDCYC7CF7EX225575 KL1YF75Y9CK744938

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2014 Hyundai SANTA FE SPORT Steering Problems, Complaints and Defects, Recalls and Failures

2014 Hyundai SANTA FE SPORT Steering Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?