| Issue ID | 1426807 |
| Internal NHTSA # | 11047961 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | SANTA FE SPORT |
| Model Year | 2014 |
| File date | 12/11/17 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | On 11/13/17 i dropped my vehicle off at a local mechanic for a routine oil change and to ask him to try and diagnoses the knocking noise. The mechanic reported back that he thought it was a bearing within the motor did not recommend me driving the vehicle as it could potentially blow out the side of the engine block and seize the motor completely. At this point i had the vehicle towed to a local hyundai dealer for a diagnostic. The diagnostic resulted in the dealership informing us that that my entire engine needed to be replaced. The dealership reached out to hyundai motor america in an attempt to try and have the engine covered under warranty or recall notice. This request was ultimately denied because i was not the original owner and therefore was not entitled to the 100,000 mile warranty but was also informed that my vin did not qualify for the recall from earlier in 2017 for this issue. The recall was released earlier in 2017 for the 2. 4 motor in 2013 and 2014 sonata and santa fe sport vehicles. They were being recalled due to engine failures caused by a machining issue that caused bearing wear and then premature engine failure. I was told that my vin number was not on the recalled list and therefore would not be covered and that was all the information anyone could provide to me. Upon attempting to escalating my concerns at the dealership level was was told that there was nothing else that could be done and i was instructed to reach out to hyundai motor america and file a case and report back to the dealership. I was informed by the agent at hyundai motor america that my case was already marked as a final decision and that nothing could be done. The only thing i could do was reach out to hyundai motor america via email or written letter. The estimate to repair my vehicle with a refurbished motor is $7,867. 66 or a trade in value of $3000. |
| Vehicle Mileage at Failure | 97800 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PONTE VEDRA BEACH, FL |
| VIN pattern | 5XYZT3LB3EGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |