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2017 Hyundai IONIQ HYBRID Visibility Wiper Problems, Complaints and Defects

Issue ID	1473304
Internal NHTSA #	11100788
Manufacurer	Hyundai Motor America
Brand	HYUNDAI
Model	IONIQ HYBRID
Model Year	2017
File date	13/10/17
Component	VISIBILITY/WIPER
Product type code	VEHICLE
Description of the problem	Due to severe front windshield glare, i am unable to clearly see approaching traffic, vehicles preparing to turn left/right at intersections, and pedestrians standing on the side of the road or in a cross walk. On numerous occasions, i have had to stop the car quickly to avoid collision with oncoming vehicles and pedestrians. This hazard is present under both sunny and cloudy environmental conditions (photos attached). The ongoing occurrence of extreme glare on the windshield appears to emanate from the light colored dashboard and presents a dangerous safety hazard while the car is in motion as well as when stopped at an intersection. To date, i have reported this issue to: 1) on 10/13/17 and 10/19/17 to hyundai dealership: jeff reeb, general manager, fred beans hyundai-genesis, doylestown, pa 18902, (215) 345-8200. I was informed that this issue was not covered by warranty since it was not a manufacturing defect and i would have to correct the problem at my own expense. 2) on 10/30/17 to hyundai motor america: omar, regional consumer affairs, (714) 887-2537, hyundai motor america. I received a written determination letter indicating the hyundai denied my claim #10724458. Per that determination letter and my rights to contest that determination, i provided them a dealer invoice documenting extreme glare, photos of extreme glare, as well as the address of one of the many websites/blogs reporting glare on hyundai vehicles. Again, in april, 2018, i received a verbal final determination that hyundai will take no corrective action to remedy this safety hazard. I do not feel safe operating this vehicle. It is imperative that hyundai take corrective actions immediately for my vehicle, as well as correct this design flaw before human injuries and/or fatalities occur. I would be happy to provide more detail, as needed. Thank you.
Vehicle Mileage at Failure	100
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	PENNINGTON, NJ
VIN pattern	KMHC65LC2HUXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	35
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

JF1SHHLZ3AG171830 KNAFZ411AF5534538 SJNFAAF16U1015888 VF1KM1R0H38969373 JT133LNA409048204 MHKVC31F6EK603750 WVWZZZ3CZ7E205785 SUU3412165BPN1146 MR0FX22C6B1322538 4WAUZZZF42MN00237 JTDKW92350J017261 JTDKBABB10A445476

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2017 Hyundai IONIQ HYBRID Visibility Wiper Problems, Complaints and Defects, Recalls and Failures

2017 Hyundai IONIQ HYBRID Visibility Wiper Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?