| Issue ID | 1192832 |
| Internal NHTSA # | 10726204 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | GENESIS |
| Model Year | 2015 |
| File date | 18/06/15 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | My genesis was involved in a tire recall (campaign 218). A couple days later, as soon as i got the car on the freeway to go out of town on a business trip, my car started shaking severely. I called blue link (hyundai customer service) and they said to take it to patterson hyundai at my destination. I drive to wichita falls as slowly and safel as i can and i took the car in today but they refused to fix it. They said because its related to the recall they cannot fix it. I have to wait minimum 3-5 days for them to escalate it to the national level and i can't drive my car. I have to be driving home on sunday (2 days from now). I talked to curtis (floor leader for genesis team) and said "i can't drive my car for 3-5 days?" and he said "yes." and i asked if i could get a rental then and he said they won't give me a rental. This is at best unethical. I have to be home by monday, so they are forcing me to drive a potentially unsafe car home 3. 5 hours because they won't correct a problem with their warranty work. |
| Vehicle Mileage at Failure | 10573 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WACO, TX |
| VIN pattern | KMHGN4JE4FUXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |